File a 美国邮政总局 Claim: Domestic
If you sent a package inside the U.S. that was lost, 损坏的, or had broken or missing pieces and it was covered by insurance, learn how to file an "indemnity claim." Your insurance may have been included with the 美国邮政总局® service or purchased separately. Eligible items include:
- Priority 邮件 Express® items and other insured mail
- Collect on Delivery (COD) items
- Registered 邮件® items with insurance
(For 美国邮政总局 fee or postage refunds, please see Request a 美国邮政总局 Refund: Domestic.)
After You File – Next Steps
美国邮政总局 Accounting 十大网堵平台s determines whether to pay a claim in full or in part, or to deny a claim.
Claims Decisions
美国邮政总局 usually sends claims decisions within 5-10 days. You can also check Claim History 在你的美国邮政总局里.com帐户 for updates.
- Claim processing times depend on whether an item is 损坏的 or lost.
- Claims for 损坏的 items are usually processed more quickly than lost mail claims.
- Before processing lost mail claims, 美国邮政总局 will first perform a Missing 邮件 Search.
Approved Claims
- Your claim may be completely approved or approved in part. After your claim is approved, you should receive payment for the claim amount in 7-10 business days.
- 美国邮政总局 does not pay a claim higher than an item’s actual 价值.
Denied Claims
- Claims can be partially or fully denied.
- Your decision letter will list the reasons for the denial.
Making an Appeal
If your refund was only partially paid or completely denied, you may file an appeal within 30 days of receiving the decision.
第一次上诉
- Submit your appeal the same way you submitted the original claim, whether online or by mail. You can start an online claim from your Claim History.
- Focus your appeal on the reasons your claim was denied.
- You may submit new documentation to support your appeal.
终审
If your appeal is denied, you can file a second appeal within 30 days of the date you received the appeal denial. Follow the same process for final review as for your first appeal.